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Everyone loves a winner.

The Service Provider of the Year Award is a coveted title among the professional firms who specialise in helping franchisors and franchisees make the right choices and maximise the potential of their businesses. It was therefore a special achievement for Franchise Accountants to win it for the third time, following previous wins in 2011 and 2015.

Franchise Accountants is the only chartered accountancy practice in New Zealand that exclusively focuses on franchising, and has worked with both franchisors and franchisees of a large number of franchises throughout the country. The judges said, ‘Franchise Accountants stood out for their ability to show their processes in simplified flow. This organisation has a range of comprehensive business processes – rather than product procedures. Franchise Accountants delivery processes are backed up by a strong suite of leading and lagging metrics that show continuous improvement in their results.’


“They say success breed success and that is clearly ringing true for our clients,” says Philip Morrison, Franchise Accountants’ founder and principal. “Franchising is about using proven systems, adhering to best practice, developing profitable partnerships and having fun along the way. By taking the time to learn and understand how franchises work then build successful partnerships with franchisor and franchisee clients, Franchise Accountants has developed a specialised service with an award-winning culture.”

They impressed the judges with their business planning process, which ensures engagement of key stakeholders and effective alignment of the business goals and objectives throughout the business. The identification of client requirements, service delivery and engagement are a significant strength.

There is clear evidence of an effective business model which is achieving good results against targets and providing valuable support to the franchise sector within New Zealand.

Congratulations to the following Franchise Winners!

Best Franchise System
(Food & Beverage)

Winner – The Coffee Club

This is the fifth time that The Coffee Club has won the Food & Beverage category, in an impressive run that has seen the franchise win 2 Supreme Franchise System titles for its franchise system and 3 Supreme Franchisee Awards over the past 10 years. There are now 63 outlets of The Coffee Club in New Zealand.

The judges commented, ‘The Coffee Club shows its ability to continuously improve through the use of good processes, measurement and analysis. The Coffee Club presented a lot of information, and this information was well supported during interview. They were also able to clearly describe their systematic process for planning, with annual reviews and inputs from many sources to assist with strategy development and business planning.

‘The majority of the results that were presented had targets providing evidence of positive levels over the trend periods provided. In some cases, results data was presented against that of competitors. The applicant actively reviews competitors’ results and products.

Category sponsored by Franchise Accountants

Best Franchisee
(Food & Beverage)

Winner – Shiraz Hajee, Jesters Mt Wellington

Shiraz Hajee is no stranger to the Awards – back in 2005, he won the Supreme Franchisee of the Year title with his Jesters Pies franchise after an inspiring rise to success. Never afraid of a challenge, he decided to enter to see how far he had come in the last 12 years and proved that his pursuit of excellence is as strong as ever.

This is the third Jesters outlet that Shiraz has owned over the last 14 years, and the efficient and effective way in which he runs his business is proven in the results he’s achieved. ‘Shiraz is adept at effectively using fact-based information in managing, thereby achieving smooth cash flow in an otherwise competitive market,’ said the judges. ‘He is also successful because he is prepared to try new and innovative strategies in a local area where he has competition from most of the fast food outlets.’

Category sponsored by Franchise Accountants

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