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Awards 2025

Everyone loves a winner.

The Service Provider of the Year Award is a coveted title among the professional firms who specialise in helping franchisors and franchisees make the right choices and maximise the potential of their businesses. It was therefore a special achievement for Franchise Accountants to win it for the 7th time, following previous wins from 2011 to 2025.

Franchise Accountants is the only chartered accountancy practice in New Zealand that exclusively focuses on franchising, and has worked with both franchisors and franchisees of a large number of franchises throughout the country.

Westpac Service Provider of the Year 2025

“They say success breed success and that is clearly ringing true for our clients,” says Philip Morrison, Franchise Accountants’ founder and principal. “Franchising is about using proven systems, adhering to best practice, developing profitable partnerships and having fun along the way. By taking the time to learn and understand how franchises work then build successful partnerships with franchisor and franchisee clients, Franchise Accountants has developed a specialised service with an award-winning culture.”

The fact that Franchise Accountants were up on stage again, this time to receive the Service Provider of the Year award for 2025 came as no surprise to many of those assembled. This is the seventh time Franchise Accountants has won this award – which now makes them the most awarded service provider across the history of the event. The judges acknowledged that this exceptional service provider demonstrates a significant and strong commitment to franchising.

Indeed, Franchise Accountants, as their name suggests, is the only chartered accounting practice in New Zealand focused almost exclusively on serving the franchise industry. The judges described this company’s significant investment in franchise-specific software, and the value it provides, as truly impressive

Congratulations to the following Franchise Winners!

Best Franchise System 2025
(Food & Beverage) 

Winner – The Coffee Club NZ

Kelly and Jess Bain, winners of the Retail & Hospitality Franchisee of the Year award, can testify that New Zealand’s most recognised and awarded café franchise offers a supportive, proven pathway to success. 

In a repeat of its tandem awards two years ago, The Coffee Club franchise system has shown evidence of strong performance over the past 12 months, coming out on top in the Retail & Hospitality Franchise System of the Year award again in 2025. 

Founded in Australia, The Coffee Club was brought to New Zealand in 2003 by master franchisees Brad Jacobs and Andy Lucas, who still lead the dedicated and highly professional New Zealand support team. 

The judges noted that The Coffee Club is building on its impressive 20-year history to keep refining their systems and processes, “All while ensuring that they continue to provide outstanding franchisee support and service delivery.”

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Category sponsored by Franchise Accountants

Best Franchisee 2025
(Food & Beverage) and (Westpac Supreme Franchisee of the Year)

Winner – The Coffee Club, Omokora.

New Zealand has one of the most competitive retail and hospitality sectors in the world, but it’s a winning outcome when one of the country’s most recognized café brands is coupled with a franchisee that totally understands the power of customer and local community connection. 

The judges agreed that Kelly & Jess Bain have grown The Coffee Club Ōmokoroa to include strong staff and customer engagement, establishing a highly successful business with clear strategic plans for future development.

“Here is a business that gains insight from key metrics and uses this to continue improving their business,” the judges said.

The Coffee Club Ōmokoroa was recognised as the 2024 Store of the Year at The Coffee Club NZ awards. Kelly has high praise for New Zealand franchisor co-directors Brad Jacobs and Andy Lucas, saying they recognise and respect the diverse range of backgrounds prospective franchisees come from; whether they bring knowledge as an existing customer in their own area or are taking a leap into new territory.

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Category sponsored by Franchise Accountants

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